Visit http://travel.asiamiles.com and search for the product, then click “Book” and follow the instructions.
All new bookings must be made online. The service centre cannot handle new bookings at this time.

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Changes are not permitted within 48 hours of arrival/pick-up/event occurrence (local time).
Additional penalties may also be applicable subject to the booking conditions and as stated on the confirmation email.

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Asia Miles Travel Services prepays and confirms all bookings with its partners on behalf of members; therefore, all no-shows are non-refundable.

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A cancellation policy is a set of conditions that applies to members who cancel their bookings. Each partner has its own cancellation policy, and it is important to read this carefully before booking.

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The mileage required includes the cost of the product, as well as any applicable taxes and fees.

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Asia Miles Travel Services hotel, car rental or experience awards may be redeemed online up to and including the day of their use, subject to product and service availability.

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The website will always show the most up-to-date inventory. If a particular product is not listed, the best thing to do is keep checking the website periodically.

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No, an Asia Miles Travel Services hotel, car rental or experience award cannot be booked using points or mileage from another programme. All payments must be made in Asia Miles.

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You will receive confirmation via the email address you provided when making the booking. If an email confirmation is not received within 24 hours, please contact Member Services by email, phone or fax.

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Log in to http://travel.asiamiles.com and click “My Hotel/ Car Rental/ Experience Bookings.”

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For hotel and experience bookings, please advise us by e-mail, phone or fax. Requests are then forwarded to the partner. However, special requests are subject to availability and are not guaranteed.

For car bookings, if you want to make a special request, such as adding optional equipment (such as ski racks, child seats, etc.), please contact the vehicle rental company directly:
Hertz Reservation Office, Hong Kong
Phone: +852 25252838
Fax: +852 25252100
e-mail: booking@hertz-gsa.com.hk

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Yes, you can redeem a hotel, car rental or experience award for anyone in your redemption group.

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Children travelling alone must meet the minimum age requirement in order to enjoy the redemption. The minimum age required for a hotel and experience award is 18. The minimum age required for renting a car alone is 25. A national driving licence and International Driving Permit (if applicable) are also required.

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You will be asked to input your hotel stay details on the traveller details page at booking. Once the booking is confirmed, you can contact the local tour/ activity operator for any last minute changes. Note that you may be required to contact the local tour/ activity operator in advance to confirm the service, please refer to the important information stated on the experience voucher.

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